FAQ

Frequently Asked Questions

We makes it easy to order from your favorite stores. Shop for items from stores, with a selection of more than 500 trusted , We help you with your area to shop and deliver your order. delivery is available with our “Leave at my door” option.

You can track your order’s progress and communicate with your shopper every step of the way using the our app or website.
we also offers curbside pickup at select retail locations. Simply place your order and choose a pickup time, and a shopper will prepare your order at the store.

When you get to the store, use the our app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.

Instacart makes it easy to communicate with your shopper. When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences.
You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to:
  • Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item.
  • Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock.
  • Don’t Replace: For items you’d rather not replace, choose “Don’t replace” to get a refund if the item is out of stock.
You can update or cancel your order as long as your shopper hasn’t started shopping. If you need to make changes after shopping has started, you can use the app or website to approve replacements or chat with your shopper.
If something isn’t right, you’ve got options.  you can report:
  • Missing items
  • Incorrect items
  • Damaged items
  • Poor replacements
  • Early/late orders
If an order never came, or you get someone else’s order, you can reach out to US.